If the issue persists, one last troubleshooting step you can try is connecting your Plantronics headset to your computer, and trying to update the firmware, like in steps 5-8 above.Īfter a firmware update, try your Plantronics Bluetooth headset again and see if the issue is fixed. If not, there could be an issue with your mobile phone rather than the headset. If this doesn't fix your issue, connect your Plantronics headset to a different cell phone and see if the same issues persists. Your Plantronics headset should now be reset.Pair your Plantronics headset back to your cell phone (follow manual if unsure how).Power your cell phone off, then power it back on.Remove the Plantronics headset from your cell phones paired devices.Plantronics battery replacement guide for W440, W445, W740, and W745 Plantronics battery replacement guide for W710, W410, W420, and W720 Reset Plantronics Bluetooth Headset Models: Voyager 8200 UC, Voyager 3200 UC, Voyager 5200, Voyager 5200 UC, Voyager Focus UC, Voyager Legend UC, Voyager Legend Once the update is done, your Plantronics headset is now reset!.Once downloaded click "Notifications" and if there's an update available, click Update.Download the Plantronics Hub if not downloaded already.Plugin the included USB cable from your Plantronics charging base to your computer.Place your headset in the charging base.Wait 10 seconds then replug both the AC power and battery in like normal.Remove your battery (W730, W430 battery can't be removed).Plantronics CS50 and CS55 battery replacement guide Plantronics CS351n, CS361n, C052, CS510, and CS520 battery replacement guide Plantronics CS540 (C054) battery replacement guide Plantronics Headset Reset For Savi 700, Savi 4 Series Models: Savi W8210, W8220, W8240, W8245, W740, W745, W730, W720, W710, W440, W445, W430, W420, W410 Your Plantronics headset should now be reset and working.Wait 10 seconds, then replug your AC power and battery.Remove your battery (CS70n, CS530, C053 battery can't be removed).Unplug the AC power from your Plantronics charging base.To make it easy on resetting your Plantronics headset, I'm going to break it down by headset series.įor any reason you have a question or need further assistance, contact us today and we'll be happy to help. Maybe its time to buy to another headset from another supplier with better support.With the various models of Plantronics headsets, there's different instructions for resetting your Plantronics headset based on the model you have.įollow this Plantronics headset reset guide as a helpful resource. Plantronics solution here is simply "use a PC instead". They don't mention compability issues with their hardware or software at all.Īt the same time I can read in Plantronics Base that some other plantronics devices have the same issues updating firmware in a Mac (as a known issue). When I speak to Plantronics they only refer to the Mac firewall or some other Mac settings, blocking the connection to the headset. I have no other new apps I suspect causing these issues. So I'll guess my compatibility issue has something to do with macOS, probably the update to Catalina. But previously they worked perfectly together with no issues at all. Its been a while since the last time I connected my headset to the Mac (perhaps a year ago). I would appreciate all help to solve this issue. The headset is working properly and can be updated and/orĬustomized via “special mode settings” if I use a PC, so this issue is Mac or And finally, no other external units have issues with the USB connection to the.Different versions of the Plantronics Hub (Ver 3.18, 3.17, 3.16).All available USB ports behind the iMac.I have tried the following with no success: But as soon as I try to update firmware orĬhange its settings, the connection to the headset is lost. When I connect the headset with USB-cable to my iMac, the Headset with the Plantronics Hub software on my iMac (late 2013). Previously I could update firmware and do “special mode settings” on the I need some help with my Plantronics Voyager Legend headset.
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